The Horse.com staff is dedicated to providing you with an excellent overall experience.
We can help you track orders, update your account information, process a
return, and more. Our helpful, knowledgeable Customer Care Specialists and Sales Representatives can be reached by
email or phone:
Email: Click here to contact us
Customer Care Service Phone: 1.888.653.0026
Sales Center Phone: 1.800.637.6721
Customer Care Service Hours:
Monday - Friday: 8 a.m. ET - 6 p.m. ET
Automated Order Status: 24 hours a day, 7 days a week
Sales Service Hours:
Monday - Saturday: 8 a.m. ET - 12 a.m. ET
Tracking Your Order
You can check your order status online by signing into your account. If
you are not a registered horse.com user, you can still check your order status by
using your order number and zip code.
Looking for an update on your order, after our service hours? Try our NEW automated order response system. Check your order status 24 hours a day, 7 days a week by calling 1.888.653.0026.
Check Order Status
Where We Ship
Products ordered on horse.com may be shipped to the 50 United States, Canada, APO/FPO addresses, Virgin Islands, Puerto Rico, and Guam. Delivery restrictions may apply depending on location. Click for more details.
Returning Products From Your Online Order
To return an item(s), simply follow the instructions on the Packing List
included with your order. If you have any questions, please call us at
To review our entire return policy, please click here: Online Return Policy.
If you would like to revise your profile, change your password, or view
order history, sign into your account. Not a registered user? Take a moment to create an account with horse.com. You can enjoy faster online ordering, receive special promotional
offers, and much more.
Promotional shipping offers cannot be applied to orders being shipped
via United States Postal Service or Expedited Air Service (Next Day or Second
Day). All offers are while supplies last and may not be applied to other
promotional offers or discounts, previous orders or to Business to Business
Promotional discounts that apply to the order total will be reflected at
checkout. Order total excludes taxes, shipping & handling charges, processing
fees and the purchase of gift certificates. Clippers, clipper blades, and
certain other products are excluded from promotional discounts. All prices are
subject to change without notice. We are not responsible for typographical