100% Customer Satisfaction Guarantee
At Horse.com, we’re committed to providing the best experience for the people who matter most - our customers! It is our mission to ensure that you’re 100% satisfied with your purchase. If you’re not completely satisfied with your purchase, then you can return it. Yes, that’s correct! If you are not 100% satisfied with your order, then you can return it for a refund or exchange. At Horse.com, we care about our customers, and we stand behind our customer’s satisfaction and the products we sell.
To better serve our customers, we offer a variety of Customer Service contact options: Learn More >
In addition to our friendly Customer Service staff, we offer 24-7 order status and tracking updates: Learn More >
30-Day Return Policy
If you are not completely satisfied with an item, you may return it within 30 days from the date received.
* The item must be in its original condition and include all parts, accessories and packaging. Call us at 1.888.653.0026 to obtain a Return Authorization Number (RA#) and shipping instructions. Include a copy of the original invoice with your return and write your RA# visibly on the outside of the shipping package and on the packing slip. Please tell us why you are returning our product, so that we can continue to improve our service.
Missing, Damaged, Defective or Incorrect Item Sent Return Policy
Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return prepaid via UPS or FedEx. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.
When requesting a refund, your original credit card will be credited once your return is processed. If you paid by check, your account will be credited. If using a prepaid gift card such as Visa, Master card, American express, please retain to ensure proper credit. When exchanging an item, you will see a credit to your original pay method for the returned item and a charge for the new item, plus shipping and handling.
If an item is missing, damaged, defective or incorrect, you must contact us by phone or email within 30 days upon receipt of the package so that our customer care specialists can explain what steps need to be taken. After 30 days, you must contact the manufacturer about defective or damaged merchandise.
||Items may be subject to a 10% handling and restocking fee. Due to safety standards and other regulations, we cannot accept returns for the following categories: DVDs, CDs, Books, Maps, Computer Software, Bits, Undergarments, Food Items, Dewormer, Flea and Tick Topical Treatments, Special Orders (non-stock or large quantities of in-stock items), and Discontinued Items. Personalized items cannot be exchanged or returned unless there was an error on our part (damaged, defective, wrong item sent, etc.)
At Horse.com, we are committed to providing you with competitive prices. Due to market changes, prices are subject to change without notice. Some products will be excluded from discounts due to manufacturer guidelines. All item(s) sold with a quantity discount and returned, may be charged at the original sale price, if item(s) purchased fail to qualify for the quantity discount. If you have any questions, please call our customer service department at 1.888.653.0026. We are not responsible for typographical errors or omissions. Due to circumstances beyond our control, all products may not be available all the time. We will occasionally make our mailing list of names and addresses available to carefully selected companies whose products might be of interest to you. If you prefer not to receive such mailings, copy your mailing label exactly and mail it along with a cancellation request to our Hazle Township location.
If a saddles does not fit the horse or rider the saddle must be returned unused. Please note that saddle returns are subject to our 10% restocking and handling fee. When fitting a saddle for your horse use a clean blanket or towel before placing on your horse’s back. We do not accept returns on used saddles.