100% Customer Satisfaction Guarantee
At Horse.com, we’re committed to providing the best experience while you shop with us. We also pledge to provide you with the best customer service and prices on your purchases. We always welcome customer feedback to help provide a better experience, because we’re 100% committed to your satisfaction!
We offer a variety of ways to contact our Customer Service team: Learn More >
In addition to our friendly Customer Service staff, we also offer 24-7 order status and tracking updates: Learn More >
Find a lower priced item from another retail site? We will happily honor that lower price!
If you find our item at a lower price on another retail site, we will refund 100% of the difference between our price and the lower one. Here are the rules:
The Price Guarantee is valid for 10 days after purchase. To receive your refund, please follow these easy three steps:
- The item must be an identical item that is in-stock in the same style, color and size as on Horse.com.
- The item must be listed at another retail web site or in an online store (Please note: Items from Amazon, eBay, and TABcom, LLC. properties--Ferret.com, Bird.com, Fish.com, Garden.com, Dog.com, 1800PetSupplies.com, Statelinetack.com, or the Dog.com Outlet Store do not qualify).
- Items from bonus or free offers, clearance prices, grand openings, special purchases or special buys, manufacturer's rebates, special orders, close-outs, auction listings, bundle pricing, membership pricing, clearances, dealer's one-of-a-kind or other limited quantity offers do not qualify.
- The web site must be a legitimate business located within the United States.
- Taxes, shipping charges, and additional charges, if applicable, will be included when calculating the price difference.
- Order the item you want from Horse.com
- Call our Customer Service Representatives at 1.888.653.0026 with your order number and the website address where you found the item.
- We will verify the information, calculate the price difference, and email you with your new total.