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At PetsUnited, LLC,
we understand the importance that you place on your privacy and pledge never to
misuse your personal information. This Privacy Policy describes how Country
Supply, Inc uses the information that PetsUnited, LLC collects about you
and how you can impact our use of your information.
What information do we collect about you?
How do we use your information?
What are cookies and how do we use them?
How can you access and update your information?
How do we keep your information secure?
Children's Policy
Contact Us
Please review this Privacy Policy periodically as we may update it
occasionally. Obviously, we will handle your information according to the terms
of the Policy in effect at the time you give it to us. This policy was last
updated on 10/05/2002.
What information do we collect about you?
Our information collection policy is simple: we only collect the information
needed to provide you the products and services that you request in the best
way that we can.
When you visit our web site, we automatically collect your Internet service
provider's address, the web page that you came from and your activity while on
our site.
When you make a purchase or request a catalog, we collect the information that
you provide such as your name, address, phone number, email, order details and
payment information.
When you register on our site, we collect all of the information that you
volunteer, such as your name, address, phone number, email, and your interests.
Please note: Not all of this information is required to register on our site.
Required fields are denoted with a "*".
We also collect the information you provide us when you respond to a survey,
contest or sweepstakes, or when you contact us by e-mail, phone, fax or mail.
If you arrive at our web site through a link from a third party site, you may
have been redirected to our site through an intermediary site which may have
recorded the internet protocol (IP) "address" of your browser, which
address identifies the computer used, but does not permit identification of the
individual using the computer. In addition, during such redirection a
"cookie" or similar tracking device may have been placed on your hard
drive through your Web browser.
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How do we use your information?
The information that you provide allows us to serve you better by providing you
with a convenient, personalized shopping experience. We use your information to
process your order, update you on order status and customize the content of our
web pages.
We also add your information to our customer database, so you may receive
periodic mailings from us about new products and services or special
promotions. If you do not want to receive these mailings from us, please opt out
at our Email Opt Out page.
You may also receive periodic promotional emails from us. If you do not want to
receive such emails from us, please opt out
at our Email Opt Out page. Or click the "unsubscribe" link at
the bottom of every promotional email we send to you. Please note: You will
still receive emails from us that are necessary to process your order or
respond to your requests.
Occasionally, we may provide your name and postal address (but not your email
address or phone number) to a select group of companies whose products may be
of interest to you. If you do not want us to share your name and postal
information with these companies, please email us at
customercare@horse.com.
Also, we must share your information with third party companies to provide
products and services to you such as packaging and shipping your order. We only
share the information that is needed for the third party company to provide the
necessary product or service, and all of our third party companies are
contractually-restricted from using your information for any reason other than
helping us to provide the necessary product or service. In the event that you
arrive at our site through a link from a third party site, we may share limited
information provided by you with that third party site to allow us to manage
and administer our marketing affiliate program.
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What are cookies and how do we use them?
Cookies are very small data files that the website creates on your hard drive
to hold the information about your visit. We use cookies to keep track of your
shopping cart and to understand traffic patterns so that we can improve the
site to better meet the needs of our customers. The cookie does not hold
personal or credit card information. The cookie will last up to one year after
its creation on your computer, but can be deleted at any time. Please note: A
cookie cannot be used to get data from your hard drive or gather personal
information that you do not wish to share. In the event that you arrive at our
website through a link from a third party site, cookies may be used by us or
the affiliate marketing network company we use to determine whether and when
you return to our site directly.
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How can you access and update your information?
You may access and update the following information by logging into your secure
account on our webstore, using your email and password:
- Contact information (name, address, phone number)
- Login information (email and password)
- Shipping information (stored shipping names and addresses)
- Payment information (credit cards and billing addresses.
This information is only stored for future shopping at your request.)
- Personal preferences (information you supplied on your interests)
- Order information (prior orders and order status)
You may also access this information by calling or writing to us (see Contact
Us below). We will authenticate each request and reply in a manner that ensures
the security of the information you have requested.
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How do we keep your information secure?
When you shop at our webstore, rest assured that the transaction is secure. Our
servers use Secure Sockets Layer (SSL), an advanced encryption technology that
works with Netscape Navigator (versions 2.0 and above), Microsoft Internet
Explorer (version 3.0 and above), and AOL (AOL 3.0 and above).
We use this technology on any pages that request personal information. A solid
key or locked padlock symbol in the lower portion of your browser window shows
that you are in this "secure mode." If you do not see this symbol on
pages that request sensitive information, please call our Customer Service
Center toll free at 1-800-637-6721 to complete your order.
We regret that we cannot guarantee that information transmitted through email
will be secure, however, since email sent over the Internet is not secure. To
discuss any sensitive information, please call Customer Assistance at
1-800-862-1734 instead of emailing us.
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Children's Policy
PetsUnited, LLC does not solicit information from anyone under the age of
fourteen, i.e., a "child." Any information that we receive from a
user that is identified as a child will be deleted and not used for any
purpose.
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Contact Us
If you have any questions or concerns about our policies or to have your name
and information removed from any of PetsUnited, LLC's lists or databases,
please contact us anytime at:
Phone: 1-800-862-1734 (customer service number)
Fax: 1-888-262-3655
Email: customercare@horse.com
Mail: PetsUnited, LLC
Privacy Policy Administration
1 Maplewood Drive
Hazleton, PA 18202-9798
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