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Horse.com Shipping Information

Our goal is to make your shopping experience hassle-free. We can help with your online order, tracking a package or any other information you need. Answers to many common questions can be found below.

Shipping & Delivery  
General Info
What are the shipping options for my order?
What is the free shipping policy?
How is the shipping weight charge calculated for my order?
What is an Oversize charge?
What are the weight and size limits for shipping?
What happens when I order a heavy or bulky item?
Can I ship my order to Alaska or Hawaii?
Can I ship my order to Canada?
Can I ship my order internationally?
Must I sign for my delivery?
May I choose my shipping carrier?
Who do I call if my merchandise arrives broken or damaged from the carrier?
Is expedited shipping available on all products?
Why does "Next Day" or "2nd Day" deliveries sometimes take longer than that to arrive?
Are there any shipping restrictions based on delivery location?

Return Policy 
How long will it take for me to receive a credit once I return an item?
What is your return policy?
Will I be reimbursed for my return shipping costs?
How do I report a damaged or defective product?
Can you replace my order?
Are there any promotional exclusions?

Customer Service Center
Speak directly with a Customer Service specialist
Email: Click here to contact us
Phone: 1.888.653.0026

Customer Care Service Hours:
Monday - Friday: 8 a.m. ET - 6 p.m. ET
Saturday: Closed
Sunday: Closed

Ordering

How can I pay for my order? What payment methods do you accept?  

We accept the following credit cards for online or phone purchases:

  • American Express
  • Discover
  • MasterCard
  • Visa.

We also accept the following payment methods for online purchases only:

  • PayPal
  • Amazon Checkout
  • Bill Me Later 
  • Google Checkout

For phone orders we accept we also offer a Check by Phone payment option.
Please note: Orders placed using the Check by Phone option may be delayed one business day due to processing time. Orders placed with credit cards will be processed immediately.

If you have any questions, please call Customer Service at: 1.888.653.0026
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Can I track my order online?
 
You may track your order by accessing your online account and viewing the order status and tracking information in the order history details. Once the order ships, a Shipping Confirmation e-mail is sent to you with the order details and tracking number. Economy shipping orders cannot be tracked.
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Must I pay sales tax?  
We are required to collect sales tax for orders delivered in the states we are located; *PA, *MO, and *NY. States marked with an asterisk requires us to also collect tax on shipping & handling charges too.
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How long will it take my order to arrive? 
Delivery times are dependent upon product, inventory status and delivery method. Typically, orders will arrive to your home within 7-10 business days. Items shipping via common carrier can take up to three weeks to arrive. Exceptions are communicated on the product information page and in your shopping cart. In rare instances, when an in-stock item becomes unavailable after you have placed an order, you will be notified via e-mail.
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What delivery area is covered by horse.com?  
We gladly ship within the 50 United States, APO/FPO addresses (USPS Priority Mail only), Canada, Guam, PO Boxes, Puerto Rico and the Virgin Islands. Delivery option restrictions by location apply.
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How can I review order details?  
Registered users can log into their account and view the order history and details of any online order.
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What is a backorder?  
A product is labeled as backordered when it is out of stock. You may still order the item, and it will be shipped to you as soon as it becomes available. The estimated arrival date to the horse.com distribution center is communicated on the product's information page and in the shopping cart. You will receive periodic emails regarding the backorder status.
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What items can be backordered?  
Backorders are accepted on most items costing $15 or more.
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Did you receive my order? 
When you order on horse.com, an Order Confirmation email is sent to you within 24 hours.
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Can I change or cancel my order?  
You may change or cancel your order if it hasn't been processed. Simply call Customer Service at 1.888.653.0026.
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Shipping & Delivery

General Info  
Shipments are delivered Monday through Friday. To get rates or location availability; please call customer service at 1.888.653.0026.

Delivery times may vary as orders maybe ship from more than one location and certain items could take up to 3 weeks for delivery. Item delivery times quoted are to metropolitan areas and shipments to remote locations may also take longer. Prices and terms are subject to change without notice.
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What are the shipping options for my order?  

Shipping Method

Estimated Delivery Time

Economy Shipping*

7-10 Business Days

Ground

2-6 Business Days

2nd Day Air

2 Business Days

Next Day Air

1 Business Day

Priority Mail*

7-10 Business Days

*Orders to APO/PPO, PO Box, Guam, Puerto Rico and the Virgin Islands ship Priority Mail. 
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What is the Free Shipping Policy? 
*Free Economy Shipping applies to select items at Horse.com as indicated on the product description page. Look for the “FREE SHIPPING!” on qualifying item product pages. Additional exclusions may apply for excessively heavy or large items and will be noted during checkout. Offer valid only for orders shipped within the contiguous 48 U.S. states. May not be valid with any other discount or offer. Terms and conditions of this offer are subject to change at the sole discretion of Horse.com.
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How is the shipping weight charge calculated for my order?  
Shipping costs are calculated based on the total weight of items in your order and the shipping method selected. Total shipping charges will automatically display on the Checkout page before you submit your order for completion.

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What is an Oversize charge? 
Products that are considered to be oversized due to the weight or dimensions of the shipping box will be shipped by Economy or Ground per requirements of the shipping service provider. An additional charge per oversized item will be added to the shipping charges due to the increase in cost by the shipping service provider for larger or heavier items.
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What are the weight and size limits for shipping? 
There are no limits to the total weight of your shipment or the total number of packages in your shipment. We reserve the right to ship orders over 200 lbs. via motor freight. A member of our customer service team will contact you with a quote for accurate freight costs. Back to top

What happens when I order a heavy or bulky item? 
Certain products can only be delivered by truck. Online these products will be identified on the product page as "Shipping restrictions apply - Truck Only". Your order will be processed, but placed on "HOLD" and a Customer Care representative will call you with an estimate of freight cost. Please allow additional time to process your order and scheduled delivery. Shipping service provider delivery dates may vary by region.
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Can I ship my order to Alaska or Hawaii? 
Yes. A $29.95 fee will apply in addition to the shipping charges. Please note that shipping times to Alaska and Hawaii will take longer than what's noted in the chart above. Shipping charges to Alaska and Hawaii are a result of increased cost from the shipping service provider. Economy shipping is not an option for Alaska and Hawaii. Orders to Alaska and Hawaii can only ship Ground, 2nd Day and Next Day Air.  
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Can I ship my order to Canada? 
We make placing orders for delivery to Canada quick and easy!

Select items marked with "Ships to Canada" messaging and process your order as you normally would. Any additional charges will be calculated in your Billing Summary Page.  If you have any questions please email us or call us at 1.888.653.0026.

Canadian Shipping & Sales Policies

Only items eligible for Canadian Shipping will be allowed to be shipped to a Canadian shipping address.

  • You will receive alerts during your checkout process, if specific items are restricted from Canadian shipping.
  • Please remove these restricted items in order to successfully complete your transaction.
Cost for Canadian Shipping
  • Base Shipping Charge = $32.00 (includes Shipping, Customs Fees, and Duties.)
  • Per Pound Charge= $0.75 per pound
If you have additional questions regarding Canadian Shipping, please contact Customer Service at 1.888.653.0026.
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Can I ship my order internationally? 
Horse.com is happy to accept orders from friends around the globe. We have partnered with Bongo International to service our international customers.

International customers can either select “International Checkout” on the cart page or select the “Click here to ship internationally.” link at checkout to be automatically transferred to Bongo’s secure International Checkout page. You will then be provided with international shipping costs, as well as any duties and taxes required for your shipment.

Once you have completed the checkout process, you will receive an email from Bongo requesting that you validate your order. Once the order has been validated, Bongo will charge your credit card for the entire purchase amount. You will then receive a second email from Bongo International confirming your order. We will ship the goods to Bongo’s Global Distribution Facility where Bongo will process the order and transport the goods to your international address.

Restrictions
Some items sold by Horse.com cannot be shipped internationally due to import restrictions, manufacturer restrictions, or size. For example, pet food and products containing animal by-products cannot be shipped internationally. Items unable to be imported to your destination country will be removed from your shopping cart once you are redirected to Bongo’s website to complete the order.

Some items that have import restrictions may be allowed if an import license is obtained. These items will remain in your shopping cart once you are redirected to Bongo’s website to complete your order, and it is your responsibility to check with your local customs office to see if an import license is required to receive your item(s) prior to completing the order.

Limitations
For products shipped internationally, please note that any manufacturer warranty may not be valid, manufacturer service options may not be available, product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements, and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate).

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Must I sign for my delivery? 
Signature is required for Motor Freight; however, signature is not required for other shipping methods. Thorough inspection must be made upon delivery and all damage noted on the delivery receipt. If an item is damaged, delivery should be refused and horse.com must be notified immediately. You must save all shipping and merchandise packaging.
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May I choose my shipping carrier? 
No. You may choose only the delivery method.
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Who do I call if my merchandise arrives broken or damaged from the carrier? 
If your order is broken or damaged, refuse delivery (if possible) and call Customer Service at 1.888.653.0026. You must save all shipping and merchandise packaging.
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Is expedited shipping available on all products? 
Expedited shipping is only available on those products that can be air shipped in accordance with shipping service provider requirements. Products exceeding weight or girth limits and products falling under the hazardous materials (hazmat) guidelines for dangerous materials cannot be expedited. These products are duly noted on the product information page.
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Why does "Next Day" or "2nd Day" deliveries sometimes take longer than that to arrive? 
Next Day and 2nd Day Air orders placed after 2 p.m. Eastern Time will not be shipped until the following business day. Next day air packages arrive by end of day on the first full business day after shipment, and 2nd Day air packages arrive the second full business day after shipment.

Placing your order very late in the day, after the shipping service provider has picked up their last shipment, is one factor that can affect shipping time. As a rule, you can expect orders shipped Next Day to take 2-3 business days to arrive, and orders shipped 2nd Day to arrive within 3-4 business days.
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Are there any shipping restrictions based on delivery location? 
*Economy shipping available only to the 48 contiguous United States. Some restrictions and charges may apply.

*Ground shipping available to the entire United States and most Canadian provinces. Some restrictions and charges may apply.

*Air shipments (2nd Day and Next Day) available to the 50 United States. Some restrictions and charges may apply.

*Orders shipping to APO/FPO, P.O. Box, Puerto Rico, Guam and the Virgin Islands will ship USPS Priority Mail service. Some restrictions and charges may apply.

California Only - Pesticide Sale Restriction

A pesticide is any substance intended to control, destroy, repel, or attract a pest. Any living organism that causes damage, economic loss, transmits or produces disease may be the target pest. Pests can be animals, insects, unwanted plants and weeds, or microorganisms such as plant diseases, viruses or bacteria. Before being sold or used in California, all pesticides must be registered with both the U.S. Environmental Protection Agency and the California Department of Pesticide Regulation (DPR). Pesticide products typically sold in retail stores include: Algaecides, Fungicides, Herbicides, Insecticides, Rodent Poison, Repellants and Disinfectants & Sanitizers.  If a product fails to meet California use requirement, TABcom, LLC will restrict product shipment to comply with California state law.

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Return Policy

How long will it take for me to receive a credit once I return an item?  
We administer return credits within 48 hours after the product is received in our return center.
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What is your return policy? 
View our complete Return Policy.
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Will I be reimbursed for my return shipping costs? 
horse.com does not reimburse return shipping for products returned for reasons that are not the fault of horse.com.
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How do I report a damaged or defective product?  
Call Customer Service at 1.888.653.0026 immediately upon discovering any damaged or defective item. You must save all shipping and merchandise packaging.
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Can you replace my order? 
Yes, depending on the availability of the items. Call Customer Service at 1.888.653.0026.
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Are there any promotional exclusions?  
Promotional shipping offers cannot be applied to orders being shipped via Air (Next Day or Second Day). All offers are while supplies last and may not be combined with any other promotional offers or discounts or applied to previous or Business to Business orders.

Promotional discounts that apply to the order total will be reflected at checkout. Order total excludes taxes, shipping & handling charges, processing fees and the purchase of gift certificates. Due to manufacturer guidelines and the low prices we have on all products, clippers, clipper blades, and certain other products are excluded from promotional discounts. Due to market changes or circumstances beyond our control, all prices are subject to change without notice. We are not responsible for any typographical errors.
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